Question 1

How does the 7-day free trial work?

Accepted Answer

Sign up with your work email — no credit card required. You get full access to Professional-tier features for 7 days. If you don't upgrade, your workspace stays in read-only mode; nothing is lost.

Question 2

Can we use TrainForge AI at multiple facilities?

Accepted Answer

Yes. Business and Enterprise plans support unlimited facilities, with per-site content, permissions, and reporting.

Question 3

Do you support SSO and 2FA?

Accepted Answer

2FA and SAML SSO are on the near-term roadmap for Enterprise. Every plan includes standard secure authentication with encrypted-at-rest storage and audit logs.

Question 4

Is my data private and secure?

Accepted Answer

Yes. Row-level security enforces per-tenant isolation, all data is encrypted at rest and in transit, and we never train foundation models on your content.

Question 5

Can we import our existing SOPs?

Accepted Answer

Yes. Upload Word, PDF, Excel, or PowerPoint files and the AI extracts and structures the content. Business+ plans include white-glove migration assistance.

Question 6

What languages do you support?

Accepted Answer

Content generation and Copilot support English, Spanish, French, and Portuguese today. More languages are added continuously.

Question 7

Do you offer annual pricing?

Accepted Answer

Yes. Annual billing saves 20% versus monthly on every plan.

Question 8

How does the Founding Customer Program work?

Accepted Answer

The first 10 manufacturers to sign a paid Business subscription become Founding Customers — with lifetime locked-in pricing, founder-level onboarding, priority support, priority feature requests, early access to new AI features, direct feedback sessions with the founder, and an exclusive Founding Customer badge inside the platform. Once all 10 spots are claimed, the program closes permanently.

Question 9

Are you 21 CFR Part 11 compliant?

Accepted Answer

TrainForge AI supports electronic sign-off and audit trails suitable for many quality-system needs. We are not currently a certified 21 CFR Part 11 validated environment; validation is on the Enterprise roadmap.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your Billing page and you'll retain access through the end of your current period.

Frequently asked questions